Refund policy

Return & Exchange Policy

At Gemma, each candle is hand-poured with care and crafted to the highest quality standards.
If for any reason you are not satisfied with your purchase, we’re here to help.

Returns

We accept returns of unused and unopened items within 14 days of delivery.

To be eligible for a return, items must be:

  • Unused and unlit

  • In their original packaging

  • In perfect, sellable condition

Once we receive and inspect your return, a refund will be issued to your original payment method, minus shipping costs.

Non-Returnable Items

Due to the nature of candles and home-fragrance products, we cannot accept returns for:

  • Used or lit candles

  • Opened packaging

  • Sale/limited-edition items

Exchanges

If you'd like to exchange a product, we are happy to help with an exchange for an unused item.
Shipping costs for exchanges are the responsibility of the customer.

Damaged or Incorrect Items

If your order arrived damaged or incorrect, please contact us within 48 hours with photos.
We will replace the item or issue a store credit — whatever works best for you.

Refund Processing Time

Please allow 3–7 business days for refunds to appear on your original payment method after the return is received and approved.

Contact Us

For returns, exchanges or any questions, contact us at:
📩 gemmacandle@gmail.com

We’re here to help — and truly appreciate your support for handmade craft and mindful design 🤍
A candle is just the beginning.