Terms of service

Terms of Use

Welcome to Gemma Candles.
By accessing and using our website, you agree to the following Terms of Use.
Please read them carefully.

1. General

This website is owned and operated by Gemma.
By browsing or purchasing through our site, you confirm that you are at least 18 years old and legally able to enter into a binding agreement.

We reserve the right to update, modify, or change these terms at any time.
Continued use of the site constitutes acceptance of any changes.

2. Products & Handmade Nature

All Gemma candles are handmade.
Variations in color, texture, and finish may occur — these are natural characteristics of handcrafted products and are not considered defects.

3. Pricing & Availability

Prices are listed in ILS and may change at any time.
We reserve the right to limit quantities or discontinue products without notice.

In the rare event of an inventory or pricing error, we may cancel the order and refund you.

4. Orders & Payment

We accept major credit cards and approved payment methods at checkout.
Orders are not considered final until payment is successfully completed.

5. Shipping

Processing time for handmade products may take up to 14 business days.
Shipping timelines provided at checkout are estimates and may vary based on courier services and external circumstances.

6. Returns & Exchanges

For information regarding returns, damaged items, and exchanges, please see our Return & Exchange Policy.

7. Intellectual Property

All content on this website — including text, images, product designs, graphics, and branding — is the property of Gemma.
You may not copy, reproduce, or use any content without written permission.

8. Personal Information & Privacy

We respect your privacy.
Any information provided during checkout or account creation is handled according to our Privacy Policy and will not be shared unlawfully.

9. Limitation of Liability

Gemma is not responsible for:

  • Delays caused by shipping carriers or circumstances beyond our control

  • Misuse of products

  • Damage caused by improper candle care or handling

Always follow candle safety instructions included with your purchase.

10. Contact

For any questions regarding these Terms, please contact us:

📩gemmacandle@gmail.com

A candle is just the beginning. 🤍